Schedule your video observation session to meet the timeframe of your destination

  • Schedule a separate appointment for each person who will be taking a test.
  • Each collection takes 5—10 minutes to complete.
  • Each independent adult must create their own account and appointment, but you can all join a single call together at the same time.
  • If you are scheduling on behalf of a dependent, please schedule your own appointment first. The system will then automatically direct you to schedule an appointment for your dependent under your account.
  • Add your dependent’s information on the screen that asks who is the patient.

You will be asked to upload your photo ID and passport number (if you have one) during the registration process. We’ll send you a scheduling confirmation email with instructions on how to take the test on the video call.

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+ Passport Number

When to take your test and send back your sample

Review the following timeline carefully to ensure this test meets your travel needs and when to take your test for travel (72 hour timeframe reference is displayed below)

Order your test at the time of booking your flight or at least 1-2 weeks before you need to take the test to ensure you have it when needed.
Schedule your video observation visit in advance to ensure visit availability for when you need to take your test.

Take your test and drop off at UPS before cutoff on MON TUE WED THU FRI SAT SUN
Lab receives test on TUE WED THU FRI SAT MON TUE
Results available between TUE – THU WED – FRI THU – SAT FRI – SAT SAT – MON MON – WED TUE – THU
For results needed on THU FRI SAT SUN MON TUE WED
  • Do not take your test or drop off your kit on Sunday. UPS does not pick-up or ship on Sunday.
  • This test is not recommended for Tuesday or Wednesday travel to destinations that require a 72 hour testing requirement due to weekend shipping limitations.
  • It is your responsibility to determine the cutoff time and to get your test kit to the UPS store on time. If you miss the UPS cut-off time for next day air delivery, the lab may not receive your test kit in time for travel.
  • For drop off, please only use UPS Store locations. Do not drop off your sample at a UPS drop box or at a pharmacy or convenience store even if it has a UPS drop box. Delivery times will be delayed.
  • *99% of test results are reported within 36 hours from the time the lab receives your kit. Plan ahead for weather delays and holidays and please follow all directions to assure you get your results in time.