Employee Assistance Program Services by AZOVA

Experienced trained care navigators are an integral part of the care team. We’ll assess the needs of each member and connect them to a licensed clinician and additional resources as needed.

We support participants through a range of personal and professional issues via short-term, solution-focused brief therapy. This involves a move away from the analysis of the problem to the discovery of solutions. This modality of counseling centers on helping participants identify the skills, strengths, and resources that exist but are not tapped in their lives – moving them towards a solution that is unique to them.

All clinical calls begin with a conversation to determine the appropriate clinical intervention and/or need. The conversation begins with discussing the individual’s presenting issue, support systems, coping strategies, background information, and a risk assessment. The outcome is a plan that covers the short-term focus, including setting goals with the participant.

If the participant’s needs are appropriate for short-term counseling sessions, we will connect the employee with a counselor for these sessions.

In an effort to provide immediate relief to participants, we can offer a single session of supportive counseling during the initial call with the member. Single-session counseling, which is generally delivered via telephone or video, provides the participant with a clinical intervention at the moment of contact. 

Our behavioral health providers are skilled in providing these participants with the tools they need to move forward at that moment. Examples of concerns that may respond well to these interventions are work-related stress, relationship concerns, or parenting issues. Immediately engaging in a single session of counseling supports the member at their highest level of need and provides a tangible action plan following the end of a call. If a higher level of intervention is required, a licensed therapist is scheduled for a more in-depth counseling session defined as a  structured counseling session.

Educational resources and materials are provided to employees on a variety of topics, such as stress management, time management, conflict resolution, and communication skills. Our interactive digital platform for easy-to-use quick information guides help educate on behavioral health illness and management.

Consultation services are offered to managers and supervisors to help them address workplace issues and support employees who may be experiencing personal or work-related challenges.

Work life services are fully integrated into our solutions.  We provide members with consultation, educational information, and qualified referrals to support their more practical work-life balance challenges.

Our work-life services cover a range of topics, including but not limited to:

• Dependent Care Childcare and parenting; adult care and aging; and care for individuals with a special need or disability
• Daily Living A variety of day-to-day concerns such as home maintenance, travel, housing, wellness, and relocation
• Legal Services Consumer rights, matrimonial law, traffic issues, civil litigation, tenancy, wills and probate
• Financial Services Credit and debt, budgeting, taxes, benefits, mortgages, insurance 

Emergency support and intervention services are offered for employees who are experiencing a crisis situation, such as a traumatic event, an accident, or a natural disaster.

Referrals to external resources and services, such as healthcare providers, substance abuse treatment facilities, financial advisors, or legal services.

Educational resources and materials to employees on a variety of topics, such as stress management, time management, conflict resolution, and communication skills. Interactive digital platform for easy-to-use quick information guides that will help educate on behavioral health illness and management.

Consultation services are offered to managers and supervisors to help them address workplace issues and support employees who may be experiencing personal or work-related challenges.

Follow-up services ensure that employees are receiving the appropriate support to ensure their needs are being met.