We’ll verify that your test results meet the requirements for your destination and we’ll send proof of clearance to your AZOVA Simple Health Pass. You only need to request clearance for flights in your itinerary that have travel restrictions. Use the tool below to request travel clearance for your flight.
Clearance is not required for this flight
You can find your travel clearance on the home screen of your AZOVA mobile app. Download the AZOVA app before you head to the airport. Follow the steps below to locate and share your travel clearance.
Download the AZOVA app before you go to the airport
Download and sign in to the AZOVA app when you have a good WiFi or cellular data connection. We recommend you download the app before you leave to the airport if you haven’t already done so.
Locate your travel clearance at the bottom of the home page on the AZOVA app
After you sign in, your travel clearance will appear at the bottom of the home page of the AZOVA app. If you requested cleareance for your dependents, swipe right to view theirs.
Show your clearance to the gate agent when you board your flight
When it is time to board your flight, please present the clearance(s) to the gate agent if requested to do so. Have a save trip and thanks for using AZOVA!
You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. We typically respond within 3 minutes or less. Click the messaging icon on the lower right corner of the page to get started.
Talk with AZOVA Customer Support
You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.+1 (844) 692–9682
All adults 18 and over must register with the Hawaii Safe Travels online system in order to receive a Safe Travels QR code which you will present while boarding your final flight to Hawaii. Each child traveling with an adult should be included in the adult’s Safe Travels’ form. Link your Simple Health Pass from AZOVA using the following steps below:
Once you are logged into your Hawaii Safe Travels account, enter in the details for your Hawaii trip in the Trip section
Click on Apply for Exemption/Exception from Quarantine and choose the AZOVA Exemption and select your trip and enter your name.
In the AZOVA Exemption enter in your your Credential ID and press Verify (you will see a verification status once completed).
Take the health survey in the Health Questionnaire section within 24 hours of departure to Hawaii.
Present your Safe Travels QR-code to your airline prior to departure or to an airport representative upon arrival in Hawaii.
Repeat this process for each guest and for each flight that requires travel clearance.