Support for the Lucira Check It COVID-19 Test Kit

About the Lucira Check It COVID-19 Test Kit
Purchasing and Scheduling Appointments
  • Select here to begin and purchase.
  • Once you have selected the link then follow the steps to create your purchase order. Note: All travel destinations have different time frames in which you have to take your test. Check here to make sure you are scheduling your appointment at the correct time.
  • After you complete your purchase order then check your email for instructions on preparing and making the video observation with our proctor.
  • Please remember to wash your hands and blow your nose before you call into our proctors.
Shipping

All times are in reference to Mountain Standard Time. All 9pm references are according to UPS standards and each time zone where they service.

Results
  • All Non Elume tests: Your video proctor will instruct you on results.
  • Lucira Check It COVID-19 Test Kit
    • Results will be sent within 30 minutes of your resultalting image being uploaded for our reps to confirm your positive or negative. To upload your resulting image, take a picture of the results using your smartphone and upload them to your Azova messages. Results are sent to the email attached to the account holder. Dependent results will be sent to the same email as the account holder.
Refunds and Returns
  • Refunds
    • All refunds are determined on a case by case basis. A Refund may take 3 to 7 business days to process and will be sent to the card that made the purchase. Your request for refund and/or return must be submitted by calling Customer Support at 844 692 9682 within 30 days, this includes business days, holidays and weekends.
  • Returns
    • Unopened and unused kits can be returned in 30 day from the date of purchase with a $15 per order restocking fee plus a $5 per kit restocking fee. Your request for refund and/or return must be submitted by calling Customer Support at 844 692 9682 within 30 days, this includes business days, holidays and weekends.
FAQ
General Questions
Troubleshooting
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AZOVA testing services are subject to the terms and conditions of each individual purchase. Delta is not responsible for fulfillment, goods or services offered by AZOVA and does not receive customer information or any test results from AZOVA.