When you get tested through on of AZOVA’s expanded testing options or get your digital vaccine record confirmed, you will receive your Simple Health Pass. You must link this pass with Hawaii Safe Travels. All adults 18 and over must register with the Hawaii Safe Travels online system. Each child traveling with an adult should be included in the adult’s Safe Travels’ form. Link your Simple Health Pass using the steps below:
Locate your Credential ID
Open the AZOVA app, go to Credentials,
select Scan, and copy the Credential ID
underneath the QR code.
Once you are logged into your Hawaii Safe Travels account, enter in the details for your Hawaii trip in the Trip section
Click on Apply for Exemption/Exception from Quarantine and choose the AZOVA Exemption and select your trip and enter your name
In the AZOVA Exemption enter in your your Credential ID and press Verify (you will see a verification status once completed)
Take the health survey in the Health Questionnaire section within 24 hours of departure to Hawaii
Present your Safe Travels QR-code to your airline prior to departure or to an airport representative upon arrival in Hawaii
You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. We typically respond within 3 minutes or less. Click the messaging icon on the lower right corner of the page to get started.
Talk with Customer Support
You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.
(844) 692–9682
